Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("you" or "User") and TrackScore Holdings, LLC, a Florida limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the TrackScore.AI™ web application, including all related services, features, content, and APIs (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. Eligibility

You must be at least 13 years of age to use the Service. If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

2. Account Registration

• You may use certain features of the Service as a guest without creating an account. Guest analysis results are temporarily associated with your browser session and may be claimed when you create an account.
• To access the full Service — including your analysis dashboard, purchase history, and credit balance — you must register for an account by providing a valid email address and creating a password.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately via our contact form if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the Service.

3. Description of the Service

TrackScore.AI™ is an electronic music track analysis platform. The Service processes audio files you upload, generates technical scores and metrics, and delivers AI-assisted diagnostic feedback via our Klaus™ engine.

Zero-Storage Audio Architecture

Your audio files are processed entirely in volatile memory (RAM) and are never written to disk, stored, cached, backed up, or retained in any form. Once analysis is complete, the audio data is immediately discarded. We have no ability to play back, reconstruct, or retrieve your audio after processing. Only the numerical analysis results, technical metadata, and textual feedback are stored.

Analysis, Not Generation

The Service analyzes music. It does not generate, master, remix, modify, or alter audio in any way. Your audio is not used to train machine learning models, improve algorithms, or for any purpose other than producing your analysis report.

4. Credits, Pricing & Payments

Credit System

• The Service operates on a credit-based model: one (1) credit is consumed per analysis.
• New accounts receive one (1) free credit upon registration.
• Additional credits may be purchased as one-time packs or through monthly subscriptions at the prices listed on our Pricing page. All prices are in United States Dollars (USD).
• Credit pack credits never expire as long as your account remains active.
• Subscription credits roll over month-to-month, capped at three times (3x) your monthly allotment. Any balance exceeding the cap at the start of a new billing cycle is forfeited.

Account Inactivity

If your account has no login activity for twelve (12) consecutive months, we reserve the right to forfeit any remaining credit balance after providing thirty (30) days' advance notice to your registered email address. You may prevent forfeiture by logging in during the notice period.

Subscriptions & Cancellation

• Subscriptions renew automatically at the beginning of each billing cycle until cancelled.
• You may cancel your subscription at any time through your Stripe Customer Portal. Cancellation takes effect at the end of the current billing cycle — you retain access to remaining credits until that date.
• No refunds are issued for unused credits, partial billing periods, or downgraded subscriptions.

Payment Processing

All payments are processed by Stripe, Inc. We do not receive, process, or store your credit card number, CVV, or full payment details. By making a purchase, you agree to Stripe's Terms of Service.

Chargebacks & Disputes

If you believe a charge is incorrect, contact us via our contact form before initiating a chargeback with your bank. Filing a fraudulent or unwarranted chargeback constitutes a breach of these Terms and may result in immediate account suspension, forfeiture of all remaining credits, and a ban from future use of the Service. We reserve the right to dispute any chargeback and to pursue recovery of the disputed amount plus any associated fees.

Price Changes

We reserve the right to modify pricing at any time. Price changes for subscriptions take effect at the start of the next billing cycle following thirty (30) days' notice. Credits already purchased are not affected by price changes.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Upload audio files that you do not have the legal right to analyze, including files that infringe the intellectual property rights of any third party.
• Use automated scripts, bots, crawlers, scrapers, or any other automated means to access or interact with the Service without our prior written consent.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, scoring algorithms, or proprietary methods of the Service.
• Circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Service.
• Create multiple accounts to abuse free credit offers, promotional pricing, or to evade enforcement actions.
• Resell, redistribute, or commercially exploit analysis results or Service access without our prior written consent.
• Transmit viruses, malware, or any other malicious code through the Service.
• Interfere with or disrupt the integrity, performance, or availability of the Service or its infrastructure.

Violation of this section may result in immediate account termination, credit forfeiture, and, where applicable, legal action.

6. Intellectual Property

Our Intellectual Property

The Service — including but not limited to the TrackScore.AI™ name and brand, the Klaus™ engine and its diagnostic voice, all scoring algorithms, analysis methodologies, software code, user interface designs, graphics, and documentation — is owned by TrackScore Holdings, LLC and protected by United States and international intellectual property laws. All rights not expressly granted to you are reserved.

Your Content

• You retain all ownership rights in the audio files you upload. We claim no rights, title, or interest in your audio content. Because of our zero-storage architecture, your audio is never persisted — we could not claim rights even if we wanted to.
• By uploading an audio file, you grant us a limited, temporary, non-exclusive license to process the file in memory solely for the purpose of performing the analysis. This license terminates automatically when the audio data is discarded from memory.
• You own your analysis results. The scores, metrics, and feedback generated from your tracks belong to you. You may use, share, publish, or delete them at your discretion.

User Representations

By uploading audio to the Service, you represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to submit the audio for analysis. You agree to indemnify and hold harmless TrackScore Holdings, LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of this representation.

7. Disclaimers

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Analysis results, scores, and Klaus™ diagnostic feedback are generated by automated algorithms and AI systems. They are provided for informational and educational purposes only and do not constitute professional audio engineering, mixing, mastering, or music production advice.
• We do not guarantee the accuracy, completeness, reliability, or suitability of analysis results for any particular purpose. Scores and feedback should be used as one input among many in your creative process.
• We do not guarantee uninterrupted, error-free, or secure operation of the Service. We may modify, suspend, or discontinue any feature at any time without notice.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL TRACKSCORE HOLDINGS, LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS ($50.00 USD).
• THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless TrackScore Holdings, LLC and its officers, directors, members, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any content you upload to the Service.

10. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at legal@trackscore.ai and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration

If the dispute cannot be resolved informally, you and TrackScore Holdings, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including the determination of the scope or applicability of this agreement to arbitrate — shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.

• The arbitration shall be conducted by a single arbitrator in the State of Florida.
• The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
• For claims of $10,000 USD or less, the arbitration may be conducted entirely via documents or telephone, at your election.
• Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award fees to the prevailing party.

Class Action Waiver

YOU AND TRACKSCORE HOLDINGS, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of Florida, and you consent to personal jurisdiction in those courts.

12. Termination

• You may terminate your account at any time by contacting us via our contact form.
• We may suspend or terminate your account at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to: violation of these Terms, abusive or fraudulent conduct, chargeback abuse, or extended account inactivity.
• Upon termination, your right to use the Service ceases immediately. Any remaining credits in your account are forfeited and non-refundable.
• Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law — shall survive.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page and post the updated Terms on the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Service.

14. Service Availability & Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, temporarily or permanently, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. In the event of a permanent discontinuation, we will make reasonable efforts to provide thirty (30) days' notice and allow you to export your analysis data.

15. Third-Party Services

The Service integrates with and relies upon third-party services including Stripe (payments), Supabase (database), Vercel (hosting), Railway (compute), and others. Your use of these third-party services may be subject to their respective terms and privacy policies. We are not responsible for the acts, omissions, or policies of any third-party service provider.

16. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

17. Copyright Infringement (DMCA)

We respect intellectual property rights. If you believe that content available through the Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent:

Your notice must include: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and TrackScore Holdings, LLC regarding the Service, superseding all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service outages.
• No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.
• Headings: Section headings are for convenience only and have no legal effect.

19. Contact Us

If you have questions about these Terms, contact us at: